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Frequently Asked Questions

 

Where can I buy Yak Pak?

We are currently sold at Minnow + Mars with more retailers coming in the future. 

How do I clean my backpack?

Spot clean with a damp cloth as needed. Do not machine wash. Do not iron. Do not use bleach. Do not dry clean.

Do Yak Pak's with a yellow rubber bottom have a warranty?

Yes. All Yak Pak's are guaranteed for one year for manufacturer's defects only and with proof of purchase. Unfortunately we are unable to replace items displaying signs of normal wear and tear. 

What should I do if I bought a defective Yak Pak from a retailer?

Please return the defective item to the retailer you purchased it from.

Do you still have a limited lifetime warranty for manufacturers defects?

Because we are the proud new owners of the brand (yay!) we are unable to support the lifetime warranty for manufacturers defects on YakPak products developed before 2017. How can you tell? If your Yak Pak has a yellow rubber bottom, we can help.

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